At CareMyDear.com, we strive to ensure your complete satisfaction with your purchase. However, we understand that there may be instances where you need to return an item. Therefore, we have outlined our return policy to make the process as smooth as possible for you.
- Eligibility for Returns:
- Items must be unused, in the same condition that you received them, and in their original packaging.
- Returns must be initiated within 30 days of the purchase date.
- Non-Returnable Items:
- Personalized or customized items.
- Perishable goods.
- Intimate or sanitary goods.
- Return Process:
- To initiate a return, please contact our customer service team at returns@caremydear.com with your order number and details of the item you wish to return.
- Our customer service team will provide you with a return shipping label and further instructions on how to proceed.
- Refund:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to your original method of payment within 7-10 business days.
- Shipping Costs:
- The cost of return shipping will be deducted from your refund, unless the return is due to an error on our part.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- Exchanges:
- We currently do not offer exchanges. If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order.
Please note that our return policy is subject to change without prior notice. We reserve the right to refuse returns that do not meet the above criteria.If you have any further questions or require assistance with your return, please do not hesitate to contact our customer service team at returns@caremydear.com. We are here to help make your shopping experience with CareMyDear.com as enjoyable as possible.Sincerely, The CareMyDear.com Team